Ética y calidad.

Authors

  • Ana M. Gómez Bernabéu Becaria Departamento Psicología Social y de las organizaciones UNED. Instituto Tecnólogico del Juguete (AJU)

Keywords:

Quality, management, commitment, ethic, integrity, honesty.

Abstract

The implantation of total quality insurance systems and Total Quality Management is expanding quickly in the medium and small size companies of the “Comunidad Valenciana”. This is incouraged by the world market, an increase in the consumer demands and other factors. We are going to make a bibliographic review about the ethic dimension in the search of quality. The main idea is that Total Quality transforms the relationship between the company and the employee, the costumer and the society, and bases this relations on honesty and integrity.

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How to Cite

Gómez Bernabéu, A. M. Ética y calidad. INFORMACIO PSICOLOGICA, (68), 36–41. Retrieved from https://informaciopsicologica.info/revista/article/view/718